Shipping Information - General

SHIPPING CARRIERS

Flat-Rate Shipping:
La Bien Aimée offers flat-rate shipping for international orders. It is up to our discretion to ship orders within the closest price to the flat rate, whether with UPS or Colissimo (La Poste). Shipping duration varies between Colissimo and UPS. UPS may arrive within 3-5 days and Colissimo may take up to 2 weeks.
Countries that we do not offer international flat-rate shipping are Norway, Switzerland, and the United Kingdom.
Shipping with UPS:
We use UPS as our private shipping service. UPS requires a physical address to make deliveries. If we are given a Postal Box/Locker we will ship using Colissimo. Currently, we ship exclusively with UPS to the United States. Please include a physical shipping address when making a purchase to the US.


CUSTOMS FEES/DUTY CHARGES

La Bien Aimée is located in France/European Union (EU). Any orders that are placed from outside the EU are subject to customs fees based on the shipping address given at the time of purchase. Each country/state has its own regulations and rates for items being imported from the EU. UPS and the Postal Service will collect these fees on behalf of the country of importation. It is the responsibility of the customer to be aware of possible customs charges when making a purchase. 
Please note that a refusal of a customs fee payment will warrant the order being returned to us, at our expense. If you wish to receive a refund of a refused order, the return charges will be deducted from your refund. 


IF SHIPPING IS NOT APPEARING WHEN PLACING ORDER

We currently ship all over the world. However, sometimes there is an issue during the checkout process. If there is no shipping option available when placing your order or you see this message:
Order_cant_be_shipped


you may not be meeting the minimum purchase requirement for shipping to your country. The minimum purchase outside of France is 28.50€ (except for the UK). The minimum purchase to qualify for international flat-rate shipping is 60€. 

If the problem persists, please email us at sales@labienaimee.com

For information on purchases shipping to the UK, please click here.

SHIPPING PRE-ORDER ITEMS

When an item is listed as "Pre-Order" it will not ship immediately; the release date will be given on the product page. Regardless of the purchase date, all pre-order items will ship on the release date. If you have placed an order with other items, those will ship at the same time as the pre-ordered item.