Privacy policy
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we use it for that purpose because we need it to perform our contract with you — see Section 11 for the legal basis behind each use.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at labienaimeeboutique@gmail.com or mailing us at:
La Bien Aimée
63 Boulevard Masséna
75013 PARIS
France
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Where that happens outside the European Economic Area, Section 13 explains what protects your data.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 10 - WHO IS RESPONSIBLE FOR YOUR DATA
The data controller is La Bien Aimée, 63 Boulevard Masséna, 75013 Paris, France. Company registration: [SIRET — to be supplied]. VAT number: [VAT number — to be supplied]. For anything to do with your personal data, write to us at contact@labienaimee.com and put “Privacy” in the subject line.
SECTION 11 - WHY WE USE YOUR DATA, AND WHAT ALLOWS US TO
Under the GDPR we have to tell you not just what we do with your data but what gives us the right to. Here it is, plainly:
To sell you yarn. Your name, address, email, order and delivery details. We need these to take your order, get it to you, take payment and handle a return. Legal basis: performing our contract with you (Article 6(1)(b)).
To keep our books. Invoices and order records. Legal basis: a legal obligation we are under (Article 6(1)(c)).
To email you about new colours and restocks. Only if you asked us to. Legal basis: your consent (Article 6(1)(a)), which you can withdraw whenever you like.
To keep the shop working and honest. Security, fraud prevention, seeing which pages people actually use, and defending ourselves if there is ever a legal claim. Legal basis: our legitimate interests (Article 6(1)(f)) — we have weighed these against your rights and you can object at any time.
Non-essential cookies. Legal basis: your consent. The cookies we set are listed in Section 7.
We do not make any decision about you by automated means alone, and we do not sell your personal data to anyone.
SECTION 12 - HOW LONG WE KEEP IT
Orders and invoices: 10 years from the end of the accounting year, because French commercial law requires us to keep accounting records that long (Code de commerce, article L123-22).
Your customer account and your order history with us: while the account is open, and for 3 years after the last time you ordered from us or got in touch, in line with CNIL guidance. Then we delete it or strip it of anything that identifies you.
Marketing consent and newsletter subscription: until you unsubscribe, and in any event no more than 3 years after your last contact with us.
Emails you send us about an order: kept with that order.
Cookies: the lifetimes listed in Section 7.
SECTION 13 - SENDING DATA OUTSIDE EUROPE
Our shop runs on Shopify, a Canadian company, and Canada has an adequacy decision from the European Commission — meaning the Commission has judged its protection equivalent to Europe’s. Some of the services we rely on, such as payment processing, email delivery and analytics, may handle your data in the United States or elsewhere outside the European Economic Area. Where there is no adequacy decision for a country, those transfers are covered by the Standard Contractual Clauses approved by the European Commission. Ask us at contact@labienaimee.com if you want to know which providers handle what.
SECTION 14 - YOUR RIGHTS OVER YOUR DATA
These are your rights under the GDPR. They are free to use, and asking us to honour one will never affect how we treat you as a customer.
Access. Ask us for a copy of the personal data we hold about you, and what we do with it.
Rectification. Tell us to correct anything wrong or fill in anything missing.
Erasure. Tell us to delete your data. We will, unless we are legally required to keep it — invoices, for example, we have to hold for 10 years.
Restriction. Tell us to stop using your data for a while, for instance while we check whether it is accurate, without deleting it.
Portability. Ask for the data you gave us in a common machine-readable format, or ask us to send it straight to someone else.
Objection. Object to us using your data on the basis of our legitimate interests. If you object to direct marketing we will stop, full stop, no balancing test.
Withdrawing consent. Where we rely on your consent — marketing emails, non-essential cookies — you can take it back at any time. Unsubscribe links are in every email. Withdrawing consent does not undo anything we did lawfully before you withdrew it.
To use any of these, email contact@labienaimee.com with “Privacy” in the subject, or write to us at the address in Section 10. We will answer within one month. If your request is complicated we may take up to two months more, and we will tell you within the first month if that happens. We may ask you to confirm who you are before we hand over data.
Complaining about us. If you think we have handled your data badly, please tell us first — we would rather fix it. But you have the right to go straight to a data protection authority. Ours is the CNIL: Commission Nationale de l’Informatique et des Libertés, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr. If you live in another EU country you can complain to your own national authority instead.
QUESTIONS AND CONTACT INFORMATION
La Bien Aimée
63 Boulevard Masséna
75013 PARIS
France
contact@labienaimee.com